Return and Refund Policy
As a dedicated and passionate brand, our responsibility is to ensure that customers are satisfied with the product. If you are not satisfied, please contact us before the return or refund. Complete the form below to send return or to ask for refund:
Return policy (if applicable):
Returns are accepted within 14 days of delivery. Returns are only accepted on unused items that still have their original packaging. You will be eligible for a full refund upon receipt of your return. However, we can only cover return shipping costs in the event of a broken or deficient item.
Refund Policy (if applicable):
If you return your unused item within 14 days, you are eligible for a full refund. If you do not want to return your item, or 14 days have passed, you may be eligible for a partial refund. Please note that a "full refund" implicates the price that you paid, minus any taxes or shipping fees.
Refunds generally take 2-3 business days to appear in your bank account after being issued.
Situations Refunds Won’t Be Provided In:
- Customer submits the wrong address & does not contact us before shipment in order to change it.
- An order is delivered to a customer’s address (according to tracking information) and is stolen from their property.
- A customer decides they want to cancel their order, and does not contact us before shipment.
Sales items (if applicable)
Although certain sales items can be refunded, the refunded amount may be equal or less than the marked sales item.
Please complete the form to check if you are qualified for a sales item return or refund
Exchanges are accepted in certain situations, but follow the same policies as returns; we ask that you contact us within 14 days, cover return shipping cost, and only exchange unused items in their original packaging. Please complete the form to check if you are qualified for a sales item return or refund